Ordering Help

Here you can find general help and advice for ordering on aztecip.com. Our staff will assist and answer any question you may have, or recommend designs & products that fit your requirements.

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Submitting Logo(s)

We strongly encourage graphics to be submitted to us as a vector format file. A Vector logo is good for print media purposes where as a raster logos are good for digital/screen applications. Vector logo formats include .ai .svg .eps Raster logo formats are commonly .tiff .jpeg .gif .pcx .bmp In addition our engraved products can only accept files that are black and white. If you would like a color logo please select a product that uses sublimation printing

Shipping & Delivery

We make best efforts to ship your products to your desired destination in the most reliable way possible given your specified date and production limitations. We normally use FedEx Ground and USPS priority to ship your order.

All orders are shipped FOB (freight on board) from our plant. This means that you own the merchandise from that point on. We guarantee that your items will leave the plant on or before the ship date specified on our

Order Acknowledgment. We will notify you with tracking information within 24 hours of shipment.

Sales Tax

Aztec IP Solutions is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate to:

Email: service @aztecip.com

Large Quantity Discounts

Price reductions for quantities greater than those shown on our site may be available. Please place your order or contact customer care for an exact quote.

We have discount programs for frequent and corporate customers.


Aztec IP Solutions will make every effort to comply with your cancellation request. If you have already approved our PROOFS, there will be a charge to cover order entry and preparation expenses.

In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.

Returns & Replacements

If you have any problems with your order please contact customer service and we will be happy to replace/refund the item[s].

We understand that getting your replacement(s) quickly is important to you, so we make every effort to process your replacement(s) quickly. The sooner you let us know, the more time we have to work on your replacement(s).

In most cases, you don't have to send the item(s) back to us. We believe that in order to have the best possible online shopping experience, our customers should not have to worry about return shipping.

service @aztecip.com


Placing An Order

After placing your order, you will receive an email notification that we have received your order and instructions on how to send us your personalization, logo(s) & artwork.

A customer care representative will be assigned to oversee your order. The representative will review your order for any potential problems with artwork, imprint issues and delivery times.

Our graphic designer will setup the artwork layout(s) and send you the PDF proof(s) of your order. The layout proof(s) are typically sent to you within 48 hours and need your approval. Production will begin after your final artwork approval.

E-mail: orders @aztecip.com

Purchase Order (PO)

As a corporate client, you can generally order using a purchase order (PO).

Please make your PO out to AZTEC IP SOLUTIONS and include the following information so we can process your order more efficiently:

  • The product name and the specific product ID, if known
  • The number of items
  • The name the product
  • Your billing address and your delivery address, if different
  • Name, phone and fax number of the contact person for your order

The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different

If you include all of the required information, your order can be processed by our customer service team as soon as possible. You will receive an order confirmation to the e-mail address provided once the order has been processed.

APO/FPO Addresses

Our regular shopping cart will accept APO or FPO addresses. Please allow from 7 to 15 days for delivery. We will also gladly take orders from military and government personnel abroad over the phone. To place an order, continue with your order online or contact our sales representative at:

Our Corporate Sales Team will also assist you in selecting products, answer any question you may have, or recommend products that fit your requirements.

Customs, Duties & Taxes

For orders shipped outside of the United States, the recipient of record must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. These charges are the recipient's responsibility. We can't estimate how much they may be and have no control over these charges. Customs policies vary widely from country to country, you should contact each local customs office for more information.

A Commercial Invoice stating the exact amount of your order is included with each shipment as required by laws. We appreciate your understanding in this matter and please contact your local customs office for further details.

DMCA.com Protection Status

What is my order status?

You should receive a confirmation email after placing your order. A graphic designer will reach out to you with a proof in 48 hours. You can approve the proof if it looks good, or you can make edits at this time. Once your proofs are approved, your card will be charged and your order will be sent to production. After the products are made the items will be placed in shipping. You should receive an email with your tracking information as soon as it is sent out.


Will I get a proof?


Yes, we do not produce any orders without approval of the proofs first.

What if I did not get my proof?


Please check your spam for emails, and reach out to us if there is a communication breakdown.