General Information for Submitting Artwork, Text, and Logos. Our Art Staff will assist and answer any question you may have, or recommend designs & products that fit your requirements.

Artwork Info

We can customize any of our plaques excluding our value series.

Vector images typically end in .eps, .ai, .pdf, and .svg. Rastor images often end in .jpg, .gif, and .png. For us to print the best quality possible, we strongly suggest using vector logos.

We prefer vector files which are .eps, .ai, .pdf, and .svg.

You can request the font style(s) to be used in your awards by entering the name of the font(s) in the Special Requests & Instructions field on the product page as shown below.
FONT LIST

Once we receive your logo and text files, we will prepare artwork layout(s) for you. When the artwork layouts are complete, we will email you the layout proof(s) in Adobe PDF format.

Please proofread your layout(s) carefully to minimize mistakes. Once you have reviewed our artwork proof(s), email your approval or let us know of any changes. 

We will make the changes and send the revision back to you for final approval.

Send your text to: artwork at aztecip.com

Text layout can be in your email or as an attachment in word doc or txt format. Simply explain the layout in which you want your award to appear. Also if you prefer center font types, indicate the ones you want us to use.

Send your logo & artwork to: artwork at aztecip.com

We strongly encourage graphics to be submitted to us as a vector format file. A Vector logo is good for print media purposes where as a raster logos are good for digital/screen applications.  Vector logo formats include .ai .svg .eps

Raster logo formats are commonly .tiff .jpeg .gif .pcx .bmpIn addition our engraved products can only accept files that are black and white.  If you would like a color logo please select a product that uses sublimation printing.

If you don't have artwork, send us an email describing what you're looking for and we will do sample layouts of your awards. You can pick from the samples or give us your feedback. If we need to recreate your art, contact our art department for help.

888-990-8008 

Ordering Help

Our standard shipping methods are FedEx and USPS ground. Order ships when production is completed.

Options to expedite shipping or Use My FedEx account (to have the shipping cost paid from your corporate FedEx Acct).

To avoid shipping delay, if you select Use My FedEx Account, you must provide your FedEx account number and shipping method at checkout (in ORDER INSTRUCTIONS or in Customer Account) at checkout.

See Shipping Map here.

PROOFS/LAYOUTS will be emailed to you within 48 hours of placing this order.Once APPROVED by you, they will be sent to production. Options to expedite production are available.

See Production Times here.

See Shipping Times here.

If payment will not go through the first time, please try another card or another method of payment. If you can not get any payment method to work, select “pay by phone” and call (888) 990-8008 to pay when you approve your proof.

There is a pop-up feature at checkout. Sometimes this window can be blocked especially when people order from their work computers. You can try using another browser or another computer. You can check with your IT department to see if they can unblock us. If you are unable to order online, please email us at info@aztecip.com

We collect payment for your order when the order is fulfilled or up to 5 days after it’s placed, giving you ample time to modify or cancel your order.

Please check your spam for emails, and reach out to us if there is a communication breakdown.

Yes, we do not produce any orders without approval of the proofs first.

You should receive a confirmation email after placing your order. A graphic designer will reach out to you with a proof in 48 hours. You can approve the proof if it looks good, or you can make edits at this time. Once your proofs are approved, your card will be charged and your order will be sent to production. After the products are made the items will be placed in shipping. You should receive an email with your tracking information as soon as it is sent out. 

We recommend using Google Chrome, Microsoft Edge, Mozilla Firefox & Apple Safari for our website as these web browsers are known to be secure, reliable and they function as they were designed to. 

Older Microsoft Internet Explorer is not recommended as our site has many advanced features that are not supported by older Internet Explorer. 

Price reductions for quantities greater than those shown on our site may be available. Please place your order or contact customer care for an exact quote. We have discount programs for frequent and corporate customers.

Aztec IP Solutions is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate to:

Email: service at aztecip.com

If you have any problems with your order please contact customer service and we will be happy to replace/refund the item[s].

We understand that getting your replacement(s) quickly is important to you, so we make every effort to process your replacement(s) quickly. The sooner you let us know, the more time we have to work on your replacement(s).

In most cases, you don't have to send the item(s) back to us. We believe that in order to have the best possible online shopping experience, our customers should not have to worry about return shipping.

Our regular shopping cart will accept APO or FPO addresses. Please allow from 7 to 15 days for delivery. We will also gladly take orders from military and government personnel abroad over the phone.

After placing your order, you will receive an email notification that we have received your order and instructions on how to send us your personalization, logo(s) & artwork.

A customer care representative will be assigned to oversee your order. The representative will review your order for any potential problems with artwork, imprint issues and delivery times.

Our graphic designer will setup the artwork layout(s) and send you the PDF proof(s) of your order. The layout proof(s) are typically sent to you within 48 hours and need your approval. Production will begin after your final artwork approval.

E-mail:
orders at aztecip.com

You are able to cancel your order anytime prior to production. If you have any issues with canceling then your graphic designer can cancel the order for you.

For orders shipped outside of the United States, the recipient of record must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. These charges are the recipient's responsibility. We can't estimate how much they may be and have no control over these charges. Customs policies vary widely from country to country, you should contact each local customs office for more information.

A Comercial Invoice stating the exact amount of your order is included with each shipment as required by laws. We appreciate your understanding in this matter and please contact your local customs office for further details.

We make best efforts to ship your products to your desired destination in the most reliable way possible given your specified date and production limitations. We normally use FedEx, UPS Ground and USPS priority to ship your order.

You can also use My FedEx Account, shipping cost for the order will be charged directly to your FedEx account.

We guarantee that your items will leave the plant on or before the ship date specified on our Order Acknowledgment. We will notify you with tracking information within 24 hours of shipment.

Product Questions

Keyhole and sawtooth backings just hang on a screw or nail. Here is a link to video instructions on hanging plaques with standoffs: Hanging with standoffs

We have 100% satisfaction guarantee policy. If there are any issues with your order, please email us an image and description at info @aztecip.com

White can not be printed as no ink comes out of the printer in pure white areas. Any white area will be the color of the plate; white on a silver plate will be silver and white on a gold plate will be gold. Please ask about our white HD plates if you would like white in your design.

Engraving is laser-etched and only two-tone. Engraved plates come in black/gold and black/silver. Sublimation is heat pressed and full color. Sublimated plates come in silver, gold, and white.

Community Help

Price reductions for quantities greater than those shown on our site may be available. Please place your order or contact customer care for an exact quote. We have discount programs for frequent and corporate customers. More information is available by contacting Aztec IP Solutions at 

88-990-8008
service@aztecip.com

No, You don't need to personalize your order online, one by one.

Just enter the total quantity and personalize all on the same form. You can also email us your text, logo, and artwork after placing your order.

The online personalizing form is only created for your convenience when you order 1 or 2 items. 

 Our email: artwork at aztecip.com

Aztec IP Solutions is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states may be required to remit use taxes. Please consult your tax adviser. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate to:

Email: service at aztecip.com 

We regularly update our product line, if you don't see a product that you previously ordered please contact us.

If your company is starting an IP recognition program and would like to receive product samples for evaluation purposes, please contact our Corporate Sales Team via phone or email. Let us know your requirements and the scope of your program, we would be happy to provide you actual products personalized with patents that have been granted to your company. In addition to our courtesy product samples, you can also purchase additional product samples for evaluation purposes at significant discounts.

I did not get a quantity price for an item that I ordered!

When placing your order, enter the total quantity first before personalizing it. For example, enter 5 as the quantity then personalizing all 5 on the same form. You can always email us your personalized text, artwork, or logo after placing your order. 

We will automatically adjust your order to give you the quantity discount while fulfilling your order, you are welcome to email us if you did not get the quantity discount.

Our email: orders at aztecip.com

Don't worry, you won't be charged twice. Our system will recognize it automatically and the duplicated order will be cancelled.

For orders shipped outside of the United States, the recipient of record must comply with all laws and regulations of the destination country.  The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. These charges are the recipient's responsibility. We can't estimate how much they may be and have no control over these charges. Customs policies vary widely from country to country, you should contact each local customs office for more information.

A Commercial Invoice stating the exact amount of your order is included with each shipment as required by laws. We appreciate your understanding in this matter and please contact your local customs office for further details.

aztecip.com sells directly to our customers. We do not offer special discounts for resellers.

Customer support

858-495-0700

Send a message

info @aztecip.com